Introduction
At Coconut Girl® Scout Cookies, Ice Cream, we respect the privacy of our users and customers. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or shop in our stores.
We are committed to being transparent about how we handle your data and keeping it safe. Please read this privacy policy carefully to understand our practices regarding your personal data and how we will treat it.
Information We Collect
We collect both personal and non-personal information from you in various ways when you interact with our website, products, and services.
Personal information is any information that can be used to identify you specifically, like your name, email address, phone number, billing and shipping addresses, purchases, and payment information. We only collect personal information if you voluntarily provide it to us, such as when creating an account, placing an order, signing up for a newsletter, commenting on the site, or participating in surveys or promotions.
The types of personal information we may collect include:
- Contact details – your name, email address, phone number, physical address
- Payment information – credit/debit card number, expiration date, CVV code, billing address
- Order information – products purchased, quantities, prices, delivery details
- Communications – discussions with our customer service team
- User generated content – comments, forum posts, product reviews
- Survey responses and feedback
- Competition or promotion entries
Non-personal information does not identify you specifically but provides us with usage data. The non-personal data we collect can include:
- Browser information – IP address, operating system, browser type
- Site usage information – time spent on pages, navigation paths, exit pages
- Referring site details – sites that led you to us
- Device information – device type, screen resolution, language settings
- Location information – general location inferred from your IP address
This non-personal information helps us analyze site traffic, understand user needs, and improve our website, products, and services. We may use aggregated non-personal data for market research purposes or share it with our partners.
How We Use Your Information
We use your personal and non-personal information in a variety of ways to operate our business and provide services to you, including:
- Processing orders and delivering products to you
- Managing your account and providing customer service
- Improving our products and services
- Personalizing your experience on the site
- Sending marketing communications and newsletters if you opt-in
- Contacting you about orders, products, services, or promotions
- Analyzing site usage trends and traffic data
- Understanding our customers and marketing strategies
- Complying with legal obligations and requirements
- Detecting, preventing or investigating security breaches or fraud
We only process your personal information as necessary to fulfill our contractual obligations to you, with your consent, or where we have a legitimate interest that isn’t overridden by your rights and interests. We don’t sell or share your personal data with any third parties for their own marketing purposes.
Our Cookie Policy
We use cookies and similar technologies on our website to collect non-personal data and help provide you with the best experience possible. Cookies are small files that websites store on your device to identify you on repeat visits.
The cookies we use don’t store any personal information and are necessary for essential site functions like shopping carts, account login, product search, and order placement. We also use analytical cookies to better understand how visitors interact with our site so we can improve it.
You can control cookie settings in your browser, including blocking or deleting them. However, some parts of our site won’t work without cookies. Disabling cookies may also stop us from tailoring the site to your needs.
How We Share Your Information
We may share your personal information with trusted third parties who assist us in operating our business and delivering services to you, as necessary. This can include:
- Service providers – Companies that support our website, marketing efforts, fulfillment services, analytics services, and process credit card payments securely. We ensure all service providers sign confidentiality agreements.
- Shipping partners – To deliver purchases, we share order details and contact information with logistics partners like UPS, FedEx, USPS, and local delivery drivers.
- Legal and regulatory entities – If required, we may disclose data in response to lawful requests by public authorities, including meeting national security or law enforcement duties.
- Business transaction participants – If we’re involved in a merger, acquisition, bankruptcy, reorganization, dissolution, or similar transaction, your data may be sold or transferred as part of the deal. We’ll notify you if any such transfer is planned.
We do not share your personal information with any other third parties without your consent, except to meet legal obligations.
Data Security and Retention
We implement administrative, technical, and physical safeguards to help prevent unauthorized access, use, alteration, destruction, or disclosure of your personal information. This includes:
- Securing servers behind firewalls and scanning for vulnerabilities
- Encrypting data in transit and at rest
- Restricting access to your information to authorized personnel only
- Maintaining compliance with PCI standards for secure payment processing
However, no data security measures can guarantee 100% security all of the time. We can’t guarantee the security of data transmitted over the internet. You share data with us at your own risk.
We retain personal information as long as you maintain an account with us or as needed to fulfill contractual obligations, meet legal requirements, resolve disputes, analyze site usage, improve our services, or as otherwise disclosed at collection. Non-personal data may be retained indefinitely.
Your Privacy Choices and Rights
We want you to be in control of how your personal information is used by us. You can exercise the following data rights:
- Access – You can request access to the personal data we hold on you.
- Rectification – If your information is inaccurate or incomplete, you can request that we correct or complete it.
- Erasure – You can ask us to delete your personal information from our systems.
- Restriction of processing – You can ask us to stop using your personal data in certain ways.
- Object – You can object to any processing of your data that isn’t for necessary legal reasons.
- Portability – Where legally applicable, we can provide you with a copy of your data to take with you or transfer to another service.
You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have violated any applicable data protection laws.
Where your personal data is processed on the basis of consent, you can withdraw your consent at any time. We don’t sell or rent your personal data to third parties for their marketing purposes without your explicit consent.
You can exercise your rights by contacting us using the information below. Please note requests may be limited where exceptions under law apply.
Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without obtaining parental consent. If you believe your child has provided us with personal data, please contact us and we will take steps to delete it.
International Data Transfers
We are a U.S. company and all data infrastructure is located in the United States. If you access our services from regions with data protection laws that differ from the United States, please be aware your data may be transferred, stored or processed outside of your country.
By using our website and providing us with your personal information, you consent to the transfer, storage, and processing of your data in the United States in accordance with this privacy policy. We take steps to ensure data handled in the U.S. receives protections comparable to those required under GDPR and applicable data protection laws.
Changes to the Privacy Policy
We may occasionally update this privacy policy to reflect changes in our practices, products, and legal requirements. We will notify you of significant changes by posting a notice on our website banner prior to the changes taking effect. Please check back periodically to stay informed of updates.
How to Contact Us
If you have any questions about this privacy policy or your data rights, please contact us:
By email: [email protected]
By phone: 555-555-1234
Conclusion
Your privacy is important to us. We hope this clear and comprehensive privacy policy demonstrates our commitment to safeguarding your personal data. We want you to feel informed and in control of how your information is used when visiting our website or shopping with us. If you have any additional questions, don’t hesitate to contact us.