Last updated: 02/20/2023
Introduction
At Bibi Lou® Shoes, Cutout Slide Sandals, Loafers, Sneakers, Aoi Heels, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information about you when you access or use our website, bibi-lou.com (the “Site”).
Please take a moment to carefully read this Privacy Policy. By visiting and using our Site, you agree that your personal information will be handled as described in this Privacy Policy. Your use of our Site constitutes your consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
What Information Do We Collect?
We collect both Personal and Non-Personal Information about you:
Personal Information
Personal Information is information that identifies you as an individual. The Personal Information we collect from you includes:
- Contact information such as your name, mailing address, email address, and phone number when you create an account, place an order, contact us via email or our contact form, or participate in forums or other social features on our Site.
- Payment information such as your payment card number, expiration date, authentication codes, and billing address when you make a purchase.
- Account information such as your username, profile photo, saved addresses, order history, and any other information associated with your account.
- Demographic information such as your age, gender, interests, and favorites that you provide to us or that we may infer from other information you provide.
- Geo-location information such as your computer or mobile device’s IP address and/or GPS coordinates, if you enable location services, when you access our Site.
- Website usage information such as the pages you view, the links you click, and how long you stay on each page.
Non-Personal Information
Non-Personal Information is information that does not identify you personally. The Non-Personal Information we collect includes:
- Browser information such as your browser type and operating system.
- Web server logs such as your web request, internet protocol (IP) address, access times, browser type, pages viewed and the website you visited before navigating to our Site.
- Device information such as your device ID, device type, advertising ID, other unique device identifiers, network carrier, hardware and operating system information.
- Analytics information about how you use and interact with our Site.
- Google Analytics: We use Google Analytics to help analyze how users use the Site. Google Analytics uses cookies to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Site is transmitted to Google. For more information on how Google uses information, visit www.google.com/policies/privacy/partners/.
We use this Non-Personal Information collected through cookies, log files, device identifiers, location data and clear gifs information to administer the Site and customize your experience with the Site. We may also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the Site.
By visiting our Site, you consent to the collection, use, and disclosure of your Personal and Non-Personal Information as described in this Privacy Policy.
How Do We Use the Information We Collect?
We collect information about you for the following purposes:
- To provide our products and services, process transactions, and administer your account;
- To improve the content, functionality and usability of our Site;
- To better understand the needs and interests of our customers;
- To provide you with information about products or services that may be of interest;
- To contact you about special offers, updates and events related to Bibi Lou® and our partners;
- To administer contests and promotions;
- For internal business purposes such as audits, security, fraud monitoring and prevention;
- To enforce our Terms of Service or other legal rights;
- As otherwise described to you at the point of collection or pursuant to your consent.
How Do We Share Your Information?
We do not sell, rent, or share your Personal Information with third parties except as described in this Privacy Policy.
We share your Personal Information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your Personal Information only as necessary to provide these services to us. These services may include:
- Fulfilling orders and processing payments;
- Providing customer service;
- Conducting surveys and research;
- Providing cloud storage and communication platforms;
- Sending marketing communications and advertisements.
We may also share your Personal Information:
- With our contracted suppliers to facilitate the delivery of products or services you purchase;
- In the event of a merger, reorganization, dissolution, or similar corporate event;
- As part of a sale of assets of Bibi Lou® or any of our brands or divisions;
- To comply with the law, a judicial proceeding, court order, or other legal process;
- To protect our rights, property or safety, or the rights, property or safety of our users or others.
Information collected through our Site may be stored and processed in Spain, Europe or any other country in which Bibi Lou®, its affiliates or service providers maintain facilities.
Legal Basis for Processing Personal Information
Our legal basis for collecting and using the Personal Information described above depends on the type of Personal Information and the specific context in which we collect it:
- When we need to perform a contract with you;
- When it is in our legitimate interest and does not override your rights;
- When we have your consent to do so;
- When the processing is required or authorized by law.
If we ask you to provide Personal Information to comply with a legal requirement or to enter into an agreement, we will make this clear at the relevant time and advise you whether providing us with your Personal Information is mandatory or not (as well as the possible consequences if you do not provide your Personal Information).
Similarly, if we collect and use your Personal Information in reliance on our legitimate interests and those interests are not clear to you, we will explain more about our interests at the relevant time.
Third-Party Cookies
In addition to the cookies Bibi Lou® delivers to your computer through our Site, certain third parties may deliver cookies to your computer for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Site. To learn more about Google Analytics, click here.
Other third parties may deliver cookies to your computer for the purpose of tracking your online behaviors across nonaffiliated Web sites and delivering targeted advertisements either on our Site or on other Web sites.
You have choices to opt out of receiving third-party cookies. For example:
- You may adjust your browser settings to block or refuse cookies or to receive a warning when a cookie is delivered.
- You may install browser extensions and apps that block cookies and trackers, such as Ghostery and Privacy Badger.
- You can opt out of targeted advertising delivered by Google Ads through Google’s Ads Settings.
- You can opt out of targeted advertising delivered by participating companies through the Digital Advertising Alliance’s opt-out tool.
Note that our Site does not respond to browser “Do Not Track” signals at this time. If we do so in the future, we will describe how in this Privacy Policy.
Your Choices and Rights
Marketing Communications: You can opt out of receiving promotional communications from us at any time by following the opt-out or unsubscribe instructions located at the bottom of each email, or by contacting us. Please allow up to 10 business days for us to process your request. Even if you opt out of receiving marketing communications, we will continue to send you communications relating to your account activities and any purchases you have made.
Accessing, Updating, Correcting, and Deleting your Information: Under applicable law, you may have the right to request access to, update, correct, and delete your Personal Information controlled by Bibi Lou®. You may request access, updating, correction, and deletion of inaccuracies by contacting our Data Protection Officer at the email provided at the end of this policy. Please note that while any changes you make will be reflected in our active databases as soon as reasonably practicable, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
Withdrawing Consent: Where you have provided your consent to the processing of your Personal Information, you may withdraw your consent at any time by contacting our Data Protection Officer.
Data Portability: In some jurisdictions, applicable law may give you the right to request copies of your Personal Information. You may request a copy of your Personal Information by contacting our Data Protection Officer.
Lodging Complaints: You may lodge a complaint about our data protection practices by contacting our Data Protection Officer.
Data Retention
We retain your Personal Information for the period necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is permitted or required by law.
Information collected for analytics purposes may be retained by our analytics service providers for longer periods.
Data Protection Officer
We have appointed a Data Protection Officer to lead our efforts to comply with GDPR. You can contact our Data Protection Officer at:
Data Protection Officer
Bibi Lou® Shoes, Cutout Slide Sandals, Loafers, Sneakers, Aoi Heels
123 Main St, Anytown, CA 12345
[email protected]
International Data Transfers
We are headquartered in Spain. Your Personally Identifiable Information may be accessed by us or transferred to us in Spain or to our affiliates, partners, merchants, or service providers who are located worldwide. By using our Site, providing us with your Information, or making any purchase, you expressly consent to the transfer of your Personally Identifiable Information to any country in the world, including countries that may provide for different data protection rules than your country of residence. We take appropriate steps to maintain an adequate level of protection for your Information when processed in other countries.
Security
We have implemented technical, administrative, and physical security measures to protect against the loss, misuse and/or alteration of information under our control. Our Site utilizes Secure Socket Layer (SSL) encryption technology to safeguard your Personal Information. SSL secures your personal information using both server authentication and data encryption. These technologies help protect your information from unauthorized access, disclosure, use, or modification.
Despite these measures, you should know that no method of transmitting or storing data is ever completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our security procedures and technologies.
Notice to California Residents
The California Consumer Privacy Act (CCPA) requires that we provide California residents with some additional information on how we handle their Personal Information.
Personal Information We Collect: The categories of Personal Information we collect have been set forth in this Privacy Policy above. We collect this information directly from you, from information you provide us, and from third-parties, to operate our services.
Purposes for Which We Use Your Personal Information: We may use your Personal Information to fulfill your requests, provide products or services you request, communicate with you, improve our services, conduct analytics, and comply with the law.
Sharing Personal Information: We share your Personal Information with service providers and affiliates to help us provide our services and conduct our operations. We do not sell your Personal Information.
Your CCPA Rights and Choices: As a California resident, you have the following rights with respect to your Personal Information:
- The right to know the categories and specific pieces of Personal Information we collect and how we use them.
- The right to delete the Personal Information we have collected from you.
- The right to opt-out of Personal Information sales (not applicable as we do not sell your Personal Information).
- The right to not be discriminated against for exercising your privacy rights.
To exercise your rights under the CCPA, contact us as indicated at the end of this policy and include your first and last name and email address, state that you are a California resident making a “CCPA Request” and specify your request. We will confirm receipt of your request within 10 days. We aim to respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt.
Authorized Agent for CCPA Requests: You can also make a verifiable consumer request by contacting our authorized agent listed below. For questions or concerns about our privacy policies and practices, contact our authorized agent:
Bibi Lou® CCPA/Privacy Agent
[email protected]
“Do Not Sell My Personal Information”: We do not sell your Personal Information, so there is no need for you to opt out.
Right to Non-Discrimination: You have the right to not receive discriminatory treatment from Bibi Lou® for exercising any privacy rights conferred to you by the CCPA.
Children’s Privacy
Our Site is intended for use by adults. We do not knowingly collect or solicit Personal Information from children under 16 years of age. If you are under 16, please do not attempt to register on the Site or submit any Personal Information through it. If you believe that a child under 16 has provided Personal Information, please contact us to request deletion of the child’s Personal Information.
Changes to this Privacy Policy
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our online information practices or relevant laws. When we update our Privacy Policy, we will revise the “Last Updated” date located at the top of this Privacy Policy. We recommend that you check our Site from time to time to stay informed of any changes.
Contact Us
If you have any questions about this Privacy Policy or our information handling practices, please contact us at:
Bibi Lou® Shoes, Cutout Slide Sandals, Loafers, Sneakers, Aoi Heels
123 Main St, Anytown, CA 12345
[email protected]