At Treasure and Bond, we respect the privacy of our customers and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website or make a purchase.
Please take a moment to familiarize yourself with our privacy practices. Contact us at [insert email] if you have any questions or concerns.
Collection of Personal Information
We collect personal information when you:
- Create an online customer account
- Make an online purchase or return
- Sign up for our email newsletter
- Contact customer service
- Take a survey or submit a review
The types of personal information we may collect include:
- Contact details – name, email address, postal address, phone number
- Payment information – credit card number, billing address
- Demographic data – age, location, preferences
- Purchase history
- Survey responses and feedback
- Information provided by social media linked to your account
We use secure technology and strict policies to safeguard your personal details. Information is only accessible to employees who require it to do their jobs and third parties for order fulfillment.
Use of Personal Information
We use your personal information in the following ways:
- Process orders and returns
- Provide customer service
- Send marketing communications like email newsletters if you opt-in
- Display targeted promotions and recommendations
- Analyze data to improve our service and products
- Detect and prevent fraud
- Fulfill legal obligations
We will never sell or share your personal information with third parties for marketing purposes without your consent. We only disclose information to service providers performing key functions like payment processing, order fulfillment, and data analysis. They are bound by strict privacy policies and prohibited from using data for other reasons.
Protection of Personal Information
We use robust physical and digital security technology and policies to safeguard your personal details:
- Secure network infrastructure protected by firewalls
- Encryption of sensitive customer information like payment details
- Access controls and employee authentication requirements
- Regular third-party security auditing
- Secure payment processing adhering to PCI compliance
- Regular staff privacy and security training
While we follow industry best practices, no security system is impenetrable. We cannot guarantee the complete security of personal details, especially when transmitted over the internet.
Your Rights
At Treasure and Bond, we aim to be transparent about how we use your information and respect your rights as a customer:
- You can opt out of non-essential communications like marketing emails at any time through your account.
- You can access, update, or delete your account information by logging in and adjusting your settings.
- You can request deletion of your personal information by contacting our support team. We will comply unless we have a lawful reason to retain it.
- You can object to certain uses of your personal data including profiling.
- You can request an export of personal information you have submitted to us.
- You can file complaints about potential misuse of your information with us or your local data protection authority.
Retention of Personal Information
We retain your personal information only as long as required for business, tax, or legal purposes, then it is securely destroyed.
- Order data like purchases and returns are kept for 7 years.
- Account details are kept for 6 months after an account is deactivated.
- Marketing opt-ins are saved until you unsubscribe.
- Promotions like giveaways may have different retention terms disclosed during entry.
Cookies and Tracking Technologies
Cookies are small text files stored by your browser that track site activity. We use first and third-party cookies for technical functionality like:
- Saving your cart contents and personalization preferences
- Enabling smooth navigation between pages
- Analyzing site traffic to improve performance
We also use cookies for online behavioral advertising purposes. Third parties we work with may place cookies that track browsing habits across sites to show you relevant promotions and recommendations.
You can control cookie settings through your browser controls and plugins. Disabling cookies may impact your ability to use certain features of our website properly.
Social Media
If you interact with our social media accounts like Instagram and Facebook, we may collect information like your username, profile data, and the content you post. We use this to power social sharing features, attribute comments, and interact with followers.
The social media platforms also provide us with analytics and advertising services. They may drop cookies or use other identifiers like pixel tags to deliver these services. As their collection and use of data is outside our control, please refer to the privacy policies on the respective social media sites for more details.
Links to Third-Party Sites
Our website may contain links to third-party sites like delivery partners and social networks. Since we do not operate these sites, we cannot control their information practices. These sites may have their own privacy policies and terms of use that you should review. We are not responsible for the privacy policies, content, or activities of any linked sites.
Children’s Privacy
Our website is not targeted towards children under age 13. We do not knowingly collect personal details from children. If you believe we may have inadvertently gathered such information, please contact us so we can promptly delete it.
California Resident Rights
If you are a California resident, you have the right to request:
- A list of the categories of personal information we have disclosed about you for business purposes to third parties in the past year
- The identity of third parties we shared such information with
- A copy of the specific pieces of personal information we have collected about you
To exercise these rights, please submit a verified request by contacting our support team. You must provide your name and email address registered with us.
Changes to this Policy
We may occasionally make changes to this Privacy Policy. When we post updates, we will revise the “Last Updated” date at the top of this page. We recommend you periodically review this policy for the latest on our privacy practices.
Contact our support team at [email protected] if you have any questions or concerns about our privacy practices.