Privacy Policy

Last updated: March 24, 2023

Welcome to (hereinafter referred to as “Macy’s,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy (the “Policy”) outlines how we collect, use, store, and disclose your information when you visit our website or use our services.

By using Macy’s, you agree to the collection and use of your information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use our website or services.

1. The Information We Collect and How We Collect It

1.1 Personal Information

Personal Information refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains. We collect Personal Information when you:

  • Register for an account on Macy’s
  • Make a purchase or request a service
  • Participate in promotions, contests, or surveys
  • Sign up for our newsletter or marketing communications
  • Contact our customer support team

The Personal Information we collect may include, but is not limited to:

  • Your name
  • Your email address
  • Your phone number
  • Your mailing and billing address
  • Your payment information
  • Your order history
  • Your date of birth
  • Your gender
  • Any other information you choose to provide

1.2 Non-Personal Information

Non-Personal Information is information that does not identify a specific individual. We automatically collect Non-Personal Information when you visit our website or use our services. This may include:

  • Your Internet Protocol (IP) address
  • Your browser type and version
  • Your operating system
  • The pages you visit on our website
  • The time and date of your visit
  • The time you spend on our website
  • Other similar information

We may also use cookies and similar technologies to collect Non-Personal Information. A cookie is a small text file that is stored on your computer or device when you visit a website. Cookies help us improve our website and services by remembering your preferences and customizing your experience.

You can choose to disable cookies by adjusting the settings on your browser. However, if you choose to disable cookies, some features of our website or services may not function properly.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 To provide and maintain our services

We use your Personal Information to:

  • Process your orders and complete transactions
  • Provide customer support and respond to your inquiries
  • Manage your account and provide you with access to our services
  • Monitor and analyze the usage of our services

2.2 To improve and personalize your experience

We use your Non-Personal Information to:

  • Understand how our website and services are being used
  • Identify and troubleshoot technical issues
  • Improve the functionality and performance of our website and services
  • Personalize your experience on our website by showing you relevant content and advertisements

2.3 To communicate with you

We may use your Personal Information to send you:

  • Transactional emails, such as order confirmations, shipping notifications, and account updates
  • Promotional emails, such as newsletters, special offers, and information about new products or services
  • Survey invitations to help us improve our website and services

You can opt-out of receiving promotional emails at any time by following the unsubscribe instructions provided in each email.

2.4 To comply with legal obligations

We may use your Personal Information to comply with applicable laws, regulations, and legal processes, or to protect the rights, property, or safety of Macy’s, our users, or the public.

3. How We Share Your Information

3.1 Service Providers

We may share your Personal Information with third-party service providers who perform services on our behalf. These service providers may include, but are not limited to:

  • Payment processors
  • Shipping and logistics companies
  • Marketing and advertising partners
  • Analytics and data processing providers
  • Customer support and communication tools

We require our service providers to maintain the confidentiality and security of your Personal Information and to use it only for the purposes of providing the services we have contracted them to perform.

3.2 Legal Requirements and Business Transfers

We may disclose your Personal Information if required to do so by law, or in the good-faith belief that such action is necessary to:

  • Comply with legal obligations or court orders
  • Protect and defend the rights or property of Macy’s
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of our users or the public
  • Facilitate a merger, acquisition, or sale of all or a portion of our assets

4. Data Retention and Security

4.1 Data Retention

We retain your Personal Information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain Non-Personal Information for internal analysis purposes.

4.2 Data Security

We take the security of your Personal Information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your Personal Information, we cannot guarantee its absolute security.