These Terms and Conditions govern your use of this website and any related services provided by Kensgrove®54 Ceiling Fan, 72 Ceiling Fan, Ceiling Fan. Please read these Terms carefully before accessing the website. By using this website, you agree to be bound by these Terms. If you do not agree with all of these Terms, do not access or use this website.
Overview
This website provides information about our company and ceiling fan products, allows users to purchase products online, and provides resources related to ceiling fan selection, installation, maintenance, and more. By accessing the website, you agree to the following Terms which establish an agreement between you and Kensgrove®54 Ceiling Fan, 72 Ceiling Fan, Ceiling Fan.
Eligibility
You must be at least 18 years old and reside in the United States to purchase products on this website. By purchasing, you affirm you meet these requirements. Minors may only use the website with the consent and guidance of a parent or guardian.
Product Purchase
When you purchase a product, you agree the displayed price is the agreed upon price, excluding any applicable sales tax. Prices and availability are subject to change at any time. Promotional offers may include additional restrictions defined within the specific offer.
Once your purchase is confirmed, we guarantee receipt of the product in new, unused condition and fit for standard consumer use. Certain limited warranty details, disclaimers, and dispute resolution processes apply as defined on the Warranty page.
Payment
All payments must be through a valid credit card, debit card, or other approved payment method. You represent you have authorization to use the payment method and authorize collection of the total order amount including any applicable sales tax.
If the payment method cannot be verified or is invalid, your order may be suspended or cancelled automatically. You must resolve any payment issues to reinstate the order.
Shipping
Products will ship to U.S. addresses only. Delivery timeframes and fees are estimates only; actual delivery may vary. We are not liable for shipping delays or delivery failures. Risk of loss transfers upon product delivery to the carrier.
Claims for shipment errors or damage must be made directly with the carrier according to their instructions. We will reasonably assist customers with investigating and resolving such claims.
Customers are responsible for all shipping and handling costs unless otherwise noted. We reserve the right to increase rates and institute shipping surcharges at our discretion.
Returns
If you are not fully satisfied with your purchase, you may return most new, unused products in original packaging for a full refund within 30 days of delivery. Shipping, gift wrap fees, and taxes are not refundable. Some products like custom or made-to-order items are non-returnable.
To request a return:
- Contact us to obtain a Return Merchandise Authorization (RMA) number
- Repackage the product including all original accessories, parts, and documentation
- Write the RMA number on the outside of the package
- Ship the product back to us
Once received and inspected, we will process your refund. Refunds are generally issued within 3-5 business days.
Account Use
If you register for an account, you agree to provide accurate information and update it as needed to keep it current. Do not impersonate any other person or use anyone else’s account without permission.
You are responsible for maintaining the security and confidentiality of your login credentials and restricting access to your account. We are not liable for any unauthorized access or misuse. Inform us promptly about any breach of security.
Accounts with no activity for 12 consecutive months may be deactivated. You can contact us to reactivate a closed account. We reserve the right to terminate accounts at any time for any reason.
User Content
If you post any material, content, or reviews to the website (collectively “User Content”), you agree not to post illegal, offensive, threatening, libelous, defamatory, pornographic, or profane material. Do not post content that infringes or violates another party’s intellectual property rights.
We may screen and remove User Content at our discretion without notice. By posting User Content, you grant us a nonexclusive license to use it in connection with operating the website, business, and marketing purposes.
We have no obligation to pay you for your reviews, comments, photos, videos, ideas, or any other User Content, nor are we liable for any loss or harm related to your User Content.
Privacy
Please refer to our Privacy Policy for details on how we collect, use, and disclose information from users. You agree to the terms of the Privacy Policy when using this website.
Intellectual Property
All content on the website including designs, text, graphics, logos, images, product names, and related product details are the sole property of Kensgrove®54 Ceiling Fan, 72 Ceiling Fan, Ceiling Fan or its content suppliers and protected by United States and international copyright and trademark laws.
Disclaimer
THE WEBSITE AND RELATED SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, SAFETY, OR USEFULNESS OF ANY INFORMATION ON THE WEBSITE. WE DO NOT ENDORSE ANY PRODUCTS, SERVICES, ADVICE, RECOMMENDATIONS OR OTHER INFORMATION DISPLAYED OR REFERENCED ON THE WEBSITE.
WE WILL NOT BE A PARTY TO OR MONITOR ANY TRANSACTION BETWEEN USERS AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH ANY PURCHASE, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION.
Limitation of Liability
UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR RELATED SERVICES.
THESE LIMITATIONS APPLY REGARDLESS OF THE NATURE OF THE CLAIM AND EVEN IF WE WERE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSION OF CERTAIN DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Indemnification
You agree to defend, indemnify, and hold harmless Kensgrove®54 Ceiling Fan, 72 Ceiling Fan, Ceiling Fan and our affiliates from any claims, damages, costs, or expenses (including attorneys’ fees) arising from your use of the website, violation of these Terms, violation of any third party rights, or violation of any applicable law.
Termination
We reserve the right to terminate your use and access to the website at any time and for any reason, including for violation of these Terms. We have the sole right to determine what constitutes a violation.
Governing Law
These Terms are governed in accordance with the laws of the State of Florida, without regard to conflict of law principles. If any provision is deemed unenforceable, the remaining provisions will remain in effect.
Modifications
We may modify these Terms occasionally and without notice. The updated version will be effective once posted on the website. Continued use signifies acceptance of the revised Terms.
Contact Us
If you have any questions about these Terms, please email us at: [email protected]
These Terms were last updated on March 1, 2023.
Warranty Information
Kensgrove®54 Ceiling Fan, 72 Ceiling Fan, Ceiling Fan products come with a limited manufacturer’s warranty. The specific warranty terms depend on the product and are defined below:
Ceiling Fan Motors
- Indoor ceiling fans – Lifetime limited motor warranty
- Outdoor ceiling fans – 10 years limited motor warranty
- Light kit parts and finishes – 2 years limited warranty
The motor warranty covers defects in workmanship and materials under normal use. It does not cover motor noise or wobbling associated with improper installation or blade balance issues.
Ceiling Fan Blades
- Indoor ceiling fans – Lifetime limited warranty
- Outdoor ceiling fans – 5 years limited warranty
The blade warranty covers defects in materials and workmanship but does not include normal wear-and-tear, weathering or discoloration of finishes, or damage from improper use.
Ceiling Fan Parts
Parts like blades, controls, chains, etc. have a 1 year limited warranty covering defects in materials and workmanship. It does not cover normal wear-and-tear from regular use.
Ceiling Fan Finishes
- Indoor finishes – Lifetime limited warranty
- Outdoor finishes – 3 years limited warranty
This covers peeling, cracking, or excessive fading under normal conditions. It does not cover weathering, oxidation, or corrosion in outdoor environments.
Warranty Claims
If a product is found to be defective during the warranty period, we will provide replacement of the part(s). We may choose to repair or replace the product at our discretion.
Labor charges related to removing and reinstalling repaired or replaced fans or parts are not covered under the warranty. Shipping costs related to returns are not covered.
This limited warranty only applies to the original purchaser and is non-transferable. Proof of purchase is required. The warranty does not apply to fans purchased from unauthorized sellers. Products that are modified or improperly installed are not covered.
Components and finishes have individual warranty coverage regardless of the coverage period for the complete fan. If a component is warranted for 5 years, and the complete fan is warranted for only 1 year, the 5-year warranty would hold for that component.
Natural weathering, corrosion, and oxidation on outdoor finishes are not considered manufacturing defects and are not covered under the warranty, nor is damage resulting from exposure to elements like salt air.
Returns
Products must be returned in original packaging with proof of purchase within 30 days of receipt for refund or replacement. Shipping charges are nonrefundable.
Custom made-to-order products are nonrefundable. Products that are used, damaged, or missing parts, accessories, or instructions are ineligible for return or refund.
We reserve the right to apply a handling fee equal to up to 15% of the purchase price paid for products returned without a valid warranty claim.
Contact Us
If you have any issues with your ceiling fan during or after the warranty period, please contact our support team:
Kensgrove®54 Ceiling Fan, 72 Ceiling Fan, Ceiling Fan
123 Ceiling Fan Lane
Tampa, FL 33602
[email protected]
Please have your purchase receipt and order number ready when you contact us regarding a warranty claim or return. Let us know how we can help resolve your issue!