At Proflo® Toilet Seat, Faucets, Sinks, Hvac, Sump Pump, Toilet Bowl, Tubs, we respect the privacy of our users and recognize the importance of protecting the personal information collected from our users. This privacy policy outlines how we collect, use, disclose, transfer, and store your personal information when you visit or make a purchase on profloshop.com (the “Site”).
Information We Collect
Information You Provide to Us
We collect information you directly provide to us via our Site. This includes:
- Contact Information such as your name, email address, mailing address, and phone number when you create an account, submit an inquiry, place an order, or register for our newsletter.
- Order Information such as your name, billing address, shipping address, payment information, and what products you purchased when you place an order on our Site.
- Communications between you and Proflo® Toilet Seat, Faucets, Sinks, Hvac, Sump Pump, Toilet Bowl, Tubs regarding our products, services, inquiries, etc via phone, email, chat, social media or any other medium. We may retain any notes or logs of any correspondence you have with us or our representatives.
Information Collected Automatically
We also automatically collect information about your visit to our Site via cookies, web beacons, and other technologies. This includes:
- Log Information such as your browser type, operating system, internet service provider, IP address, pages viewed, time of visits, links clicked, and page interactions.
- Device Information such as the type of device you are using to access our Site, device ID, and device attributes.
- Location Information such as your IP address which can be used to estimate your location.
- Cookie Information such as information stored in cookies we have set on your device that are unique identifiers.
Information from Third Party Sources
We may collect information about you from third party sources to supplement information provided by you. This may include:
- Demographic data to help improve our products, site, and services
- Marketing and advertising data to assist in targeted ads and communications
- Publicly available information related to your interests to determine relevant products or promotions
How We Use Your Information
We use your personal information to:
- Provide, maintain, improve, and develop relevant features, products, and services for you.
- Process, fulfill, and follow up on your orders and requests.
- Communicate with you about your account, orders, requests, support needs, products, services, offers, and events.
- Compare information for accuracy and verify it with third parties.
- Detect, investigate, and prevent activities that may violate our policies or be illegal.
- Personalize your experience by providing content, recommendations, features, and advertising tailored to you.
- Allow you to participate in social sharing on our Site.
- Comply with legal obligations, as required by applicable law.
How We Share Your Information
We do not sell or rent your personal information to third parties. We only disclose your information in the following circumstances:
- Affiliates. We may disclose your information to our subsidiaries and corporate affiliates for purposes consistent with this Privacy Policy.
- Service Providers. We may share your information with third party service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, analytics, customer service, advertising, data management or storage companies.
- Legal Compliance and Security. We may disclose your information to government authorities, courts, or law enforcement in response to a subpoena, court order, or other legal process if required to do so by law. We may also disclose your information to enforce our Terms of Use, this Privacy Policy, or other relevant agreements or to protect the rights, property or safety of Proflo® Toilet Seat, Faucets, Sinks, Hvac, Sump Pump, Toilet Bowl, Tubs, its users, or the public.
- Business Transfer. If Proflo® Toilet Seat, Faucets, Sinks, Hvac, Sump Pump, Toilet Bowl, Tubs is involved in a reorganization, acquisition, bankruptcy, receivership, transfer of assets, or other transaction, your information may be transferred as part of the business assets.
We only permit our service providers to access or use your information as necessary to perform their functions for us consistent with this policy, and not for any other purposes. We do not authorize the sale or sharing of your personal information to unaffiliated third parties for their marketing or commercial purposes without your consent.
How We Protect Your Information
We implement reasonable technical, physical, and administrative security standards and safeguards in order to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that no electronic data transmission or storage can be fully secured. We cannot guarantee the complete security of any information you provide to us.
Data Retention and Account Termination
We retain your personal information for the period necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is required by law. You may close your account with us at any time by contacting customer support. Upon account termination, we will delete your information in a reasonable timeframe, except information that we are legally obligated to retain.
Children’s Privacy
Our Site is intended for users 18 years old or older. We do not knowingly collect personal information from children under 18 without parental consent. If you are a parent or guardian who has discovered that your child under 18 has submitted his/her personal information without your consent, please contact us and we will take reasonable measures to remove that information.
Your Data Rights and Choices
You have the following rights with respect to your personal data collected or processed by Proflo® Toilet Seat, Faucets, Sinks, Hvac, Sump Pump, Toilet Bowl, Tubs:
- Request access to personal data we hold about you
- Request correction of any incomplete or inaccurate personal data we hold about you
- Request erasure of your personal data (subject to certain exceptions)
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data to you or a third party
- Right to withdraw consent at any time for processing based on consent
If you would like to exercise any of these data rights, please contact us using the information below. Please note that we may request proof of identity to verify the request. We will respond to your request within a reasonable timeframe, and no later than what is required under applicable data protection laws.
You also have the right to lodge a complaint with your local data protection authority or privacy regulator if you believe we have not complied with applicable data protection laws.
Cookies and Tracking Technologies
Cookies. We use cookies to collect information and optimize your site experience. A cookie is a small data file that is placed on your device which enables us to recognize you as a user when you return to our Site using the same device and web browser. We use cookies to track your preferences, enable features, analyze usage, trends and site performance, and deliver interest-based advertising. You can accept or reject cookies by modifying your browser settings. Please note disabling cookies may cause certain features of our Site to not function properly or at all.
Do Not Track. Our Site does not respond to your browser’s do not track signals at this time. We do not engage in targeted advertising via use of your browsing data across third party websites.
Analytics. We use Google Analytics and other tools to help analyze usage and traffic to our Site. These tools collect information sent by your device or our Site, including pages visited, time of visits, desktop or mobile device used, IP address, and other relevant data. We use this information to improve our Site.
Online Advertising. Third parties whose products or services are accessible or advertised via our Site may place cookies or other tracking technologies on your device to collect information about your browsing activities in order to provide personalized promotions and marketing content.
You can opt-out of targeted advertising by adjusting your browser settings, using the DAA opt-out tool, or opting out on the advertiser website. Please note you will still see generic non-targeted ads. Further information about targeted advertising and opting out can be found at www.aboutads.info.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as we deem necessary in our sole discretion. We will provide notice of material changes to this Privacy Policy through our Site at least 30 days prior to the change taking effect. Please review this policy periodically, and especially before providing additional personal information to us. Your continued use of our Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.
Contact Us
If you have any questions about our Privacy Policy or information practices, please feel free to contact us at:
Proflo® Toilet Seat, Faucets, Sinks, Hvac, Sump Pump, Toilet Bowl, Tubs
[email protected]
Effective Date: January 1, 2023