At Moda International®, we take the privacy of our customers very seriously. This privacy policy outlines how we collect, use, share, and protect the personal information of those who visit our website or make purchases from our online store.
Please take a moment to read this policy thoroughly. If you have any questions or concerns, don’t hesitate to contact our privacy team at [email protected].
Information We Collect
Moda International collects both personal and non-personal information from site visitors and customers.
Non-personal information includes data like your IP address, browser type, operating system, referral URLs, and information about the pages you visit on our site. We use this data for purposes like optimizing our site experience, understanding site traffic patterns, and personalizing marketing messages.
Personal information is any information that can be used to identify you individually, either alone or in combination with other data. The personal information we collect generally includes:
- Contact details like your name, email address, postal address, and phone number. We collect these if you create an account, complete purchases, submit inquiries, request information, register for marketing, or interact with us through surveys, contests, or promotions.
- Payment information like your debit/credit card number, security code, and expiration date. This is collected only when you make purchases and is not stored on our servers. Our payment processor securely handles and encrypts your payment details.
- Account details like your username, password, and order history. This is collected when you register for an account with us.
- Mailing list details like your email address and mailing preferences. This is collected when you sign up for any of our marketing communications.
- Communications like emails, chat logs, and social media messages between you and Moda International. We collect these when you contact us with questions, feedback, product reviews, or other communications.
- Social media information like your social media username and profile picture, if you interact with our brand’s social media accounts. This may also include data from your social media activity, like posts, comments, likes, etc.
- Survey data like any information you voluntarily provide through customer satisfaction surveys, market research polls, feedback forms, product reviews, contest/sweepstakes entries, etc.
How We Use Your Information
Moda International uses your personal information in the following ways:
- To process your orders and provide customer service. We’ll use data like your contact details, payment information, and account history to complete purchases, deliver products, and provide support if needed.
- To manage your account. We rely on your account details like username, password, order history, etc. to maintain your account functionality and security.
- To respond to your inquiries. When you contact us with questions or requests, we use data like your communications, contact info, and account history to assist you efficiently.
- To send marketing communications. If you opt to receive our promotional emails, mailings, social media posts, etc., we will use data like your contact info and mailing preferences to personalize the messages you receive. You can unsubscribe at any time.
- To conduct surveys and research. If you participate in any of our surveys or contests, we may anonymize and aggregate the data you provide for market analysis and business planning purposes.
- To optimize our website and marketing. We use aggregated, anonymized data from tools like web analytics, A/B tests, and behavioral tracking to improve your user experience and make our marketing more relevant.
- To comply with legal obligations. In certain cases we may need to use or share your information when required by law, like responding to subpoenas, court orders, or regulatory authorities.
- To protect legal rights. If necessary, we may use your information to detect and prevent fraud, intellectual property infringement, violations of our Terms of Service, or harms to our business rights and interests.
We only process your personal information for the purposes outlined in this policy. We will ask for your consent before using your data for any other reason. You can withdraw your consent at any time.
Information Sharing and Disclosure
Moda International respects the privacy of all individuals who interact with our brand. We will never sell or rent your personal information to third parties for marketing purposes. However, we may share your data with certain trusted partners in the following circumstances:
- Service providers: We work with various companies to help operate our business, like payment processors, shipping carriers, marketing platforms, website hosts, etc. We only provide them with the minimum information needed for them to perform their contractual services.
- Business transfers: If we are involved in a reorganization, merger, acquisition, bankruptcy, dissolution, etc., your information may be transferred as part of that process.
- Legal requirements: We may disclose your data if required to comply with subpoenas, court orders, law enforcement requests, or other legal authorities.
- Security issues: If necessary to detect and prevent fraud or security breaches, we may share your information with other companies or authorities.
- Consent: Other than the cases outlined above, we will not share your personal data with any third party without your explicit consent.
Moda International has global operations, so your personal information may be stored and processed outside of your home country. It may also be accessible to law enforcement and courts in accordance with local laws. We have procedures in place to ensure all data transferred internationally receives appropriate safeguards and protections.
Your Data Rights and Choices
You always retain full rights over the personal information that Moda International collects from you. These include:
- The right to access your personal data through a records request
- The right to correct or amend any inaccurate or outdated personal information
- The right to delete your personal data or withdraw consent
- The right to restrict or object to certain data processing activities
- The right to receive your personal information in a structured, portable format (data portability)
- The right to lodge a complaint or concern with your local data protection authority
To make a request regarding your personal data, please contact our privacy team at [email protected]. We will respond promptly.
You can also manage certain information preferences through your account settings, our email footers, or by contacting customer support. These include:
- Opting out of marketing communications we send
- Controlling cookies and tracking tools on our website
- Adjusting notifications and push alerts you receive from our mobile app
Withdrawing consent or objecting to processing may impact our ability to provide you with products, services, or information. We will explain any effects your request may have.
Data Retention and Account Deletion
Moda International retains personal information for the amount of time necessary to serve our business purposes and comply with applicable statutes and regulations. Even if you close your account, we may need to keep some data for legal, operational, or research requirements.
However, we provide account deletion options upon request for qualifying users. You can also contact us at any time to delete or anonymize unnecessary personal information in our possession.
Cookies and Tracking Technologies
The Moda International website uses cookies, web beacons, pixels, and other tracking technologies to optimize your browsing experience, understand site usage, and personalize advertising. A cookie is a small text file containing a unique identifier that is placed on your device when you visit our site. We use session-based and persistent cookies:
- Session cookies only operate during a browsing session and are deleted when the browser window is closed
- Persistent cookies remain on your device between sessions until their expiration date or until you delete them
You can control cookie settings through your browser settings. However, blocking all cookies may impact your experience on our website.
We also work with third-party advertising companies to display personalized promotions on our site. These companies may use web beacons or pixels to anonymously track website traffic, analyze ad performance, and personalize ads. You can opt out of third-party behavioral tracking through the Digital Advertising Alliance consumer choice portal.
Links to Other Websites
The Moda International website may contain links to third-party sites that are not controlled by us. This policy does not apply to the privacy practices of those websites. We are not responsible for the content or privacy policies of any third-party sites. We encourage you to read the privacy policies of each site you visit.
Security Safeguards
Moda International takes reasonable precautions to protect your data from unauthorized access, disclosure, alteration, or destruction. We utilize appropriate technical and organizational safeguards like encryption, access controls, firewalls, employee training, and physical security measures.
While we work hard to protect your information, no security controls are 100% foolproof. We cannot guarantee prevention of all data breaches or misuses. Our website may link to external sites beyond our control. We are not liable for their security practices. You use our site and share information at your own risk.
Children’s Privacy
Our website and products are intended for users age 18 and older. We do not knowingly collect, use, or retain personal data from children under age 18 without verified parental consent. If you believe we may have unknowingly collected information from a minor, please contact us so we can promptly delete their data.
Changes to this Policy
Moda International may periodically update this privacy policy as our information practices evolve over time. If we make any material changes, we will notify you through email or by posting a notice on our website. We encourage you to check this page periodically for the latest information. Continued use of our website indicates acceptance of the updated privacy policy.
For any questions about this policy, please contact our privacy team at [email protected]. Thank you for choosing Moda International®.
