At Master Forge® Grills, we respect the privacy of our users. This Privacy Policy explains how we collect, use, and disclose information received through our website and services. Please read this Policy carefully.
Information We Collect
We collect information to improve our products, services, and user experience. The types of information we collect include:
- Contact information such as name, email address, mailing address, and phone number when you create an account, make a purchase, or contact customer service.
- Payment information such as credit/debit card number, security code, and billing address when you make a purchase.
- Demographic data such as age, gender, location, and interests when you create an account or participate in surveys and marketing promotions.
- Website usage data such as pages you visit, links you click, search terms you enter, and how long you stay on pages collected through cookies, web beacons, and other analytics tools.
- Correspondence such as feedback, questions, and other information you provide when you contact us.
How We Use Information
We use the information we collect for purposes including:
- Fulfilling orders for products or services you purchase.
- Improving our products and services by analyzing usage data and trends.
- Marketing and advertising by delivering promotions we think you may like based on demographics and interests.
- Communicating with you by phone, email, or other channels you request.
- Providing support such as answering questions, troubleshooting problems, and handling returns.
- Enforcing terms and policies and protecting against fraud or illegal activity.
- Managing risk and security by detecting security incidents and fighting spam, malware, and other security risks.
- Complying with legal requirements such as responding to warrants, court orders, or other legal processes.
- Other business purposes disclosed when collecting information or with your consent.
How We Share Information
We may share your information with:
- Service providers and business partners who assist us with operations like payment processing, deliveries, marketing, analytics, customer service, security, etc.
- Subsidiaries and affiliates within our corporate family that help provide our products and services.
- Third parties for legal reasons to comply with the law or a legal obligation, protect our rights and assets, or enforce agreements.
- During a sale or bankruptcy of Master Forge® Grills to a buyer or other successor entity.
We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. Any third parties receiving your data are limited in how they can use your information.
Your Choices and Rights
You have certain rights and choices regarding the information we collect. These include:
- Opting out of non-essential communications like marketing emails, texts, calls, and postal mail.
- Refusing or revoking consent to collect and process your information.
- Accessing and receiving a copy of your information that we have collected.
- Updating or correcting inaccuracies in your personal information.
- Requesting deletion of your information from our records.
- Restricting how we use and share your information.
We will comply with your requests in accordance with applicable laws.
Cookies and Tracking Technologies
We and our partners use various technologies to collect and analyze information on our website and services. These include:
- Cookies which identify your browser to provide personalized elements like shopping carts, recommended products, and special offers.
- Web beacons and tracking pixels which notify when you interact with our website and track response to our marketing campaigns.
- Analytics tools like Google Analytics that give us insights into how users find, interact with, and use our website and services.
You can control the use of cookies and tracking technologies. Your web browser and email client may allow you to disable or delete them. You can also opt-out of analytics tools.
Data Security
We utilize technical and organizational safeguards to protect your information. These include:
- Encryption of sensitive financial information transmitted through our website and services.
- Network security such as firewalls and intrusion detection systems to prevent unauthorized access.
- Access controls that limit which personnel can view your data based on job needs.
- Testing and audits to identify vulnerabilities and ensure compliance with security policies and standards.
Despite our efforts, no security measures can 100% guarantee protection from all potential threats. We ask that you use caution when using our website and services.
International Data Transfers
We are headquartered in the United States and have service providers in other countries. Your information may be transferred to countries that provide different levels of protection than your country. We take legally required steps to ensure adequate safeguards are in place to protect your data in such transfers.
Children’s Privacy
Our website and services are intended for general audiences over the age of 13. We do not knowingly collect or request personal information from children under 13 without prior parental consent. If you are a parent aware of such collection from your child, please contact us.
Changes to this Policy
We may occasionally update this Privacy Policy to reflect changes in our practices, products, and legal requirements. If we make material changes, we will notify you through our website, email, etc. prior to the changes taking effect. Please check this page periodically for updates.
Contacting Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Master Forge® Grills
Attn: Privacy Officer
123 Grilling Way
Columbia, SC 29201
Email: [email protected]
Phone: (800) 123-4567
