At Market Pantry® Brand Ham, Popcorn, Enchilada Sauce, Sparkling Water, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website market-pantry.com (the “Site”), purchase our products, interact with us, or otherwise use our services.
Information We Collect
We only collect information that helps us achieve the purpose set out in this Privacy Policy. We collect it in two ways:
- Information you provide us directly: We collect information you provide to us, like your name, email address, phone number, billing and shipping addresses when you make a purchase or contact us.
- Information collected automatically: We collect some information automatically when you visit our Site, like your IP address, browser type, operating system, access times, pages viewed, and referring website addresses.
Information You Provide
We collect information you provide to us, such as:
- Account information: We collect information like name, email address, phone number, billing and shipping addresses, password to create an account.
- Payment information: We collect your billing name, address, phone number, credit card number, expiration date, and security code when you make a purchase.
- Order information: We collect information about the products you purchase from us and any customization, delivery, and other instructions.
- Communications: If you contact us directly, we collect information like email address, phone number, and contents of the communication.
- Surveys: If you choose to participate, we collect responses to surveys, feedback or reviews about our products, services or website.
Information Collected Automatically
We automatically collect information when you use our Site or services, including:
- Log data: Server log information like IP address, browser type and operating system, date and time of visit, page(s) visited.
- Device information: Hardware model, operating system and version, unique device identifier, preferred language.
- Location information: Your device’s GPS signal and information about nearby WiFi networks and cell towers.
- Cookies and other tracking technologies: Cookies, web beacons, tracking pixels, and other tracking technologies to collect information about your browsing behavior.
- Usage information: Frequency of visits, search terms, interaction with advertisements.
How We Use Information
We only use your information for the purposes mentioned in this policy, which include:
- Providing, managing and improving our products and services.
- Processing orders and delivering products requested by you.
- Sending you information about your orders and purchases.
- Sending you technical notices, security alerts, updates, and support messages.
- Responding to your comments and inquiries and provide customer service.
- Communicating with you about promotions, upcoming events, and other news about products and services offered.
- Protecting, investigating, and preventing fraudulent transactions.
- Analyzing how our Sites and services are used.
- Tracking effectiveness of our marketing campaigns.
- Personalizing your experience on our Site.
- Customizing ads and content you see on our Site.
- Improving our products, services and operations.
- Detecting, preventing and addressing technical issues.
Legal Bases for Processing Data
We collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the services you use and how you use them.
This means we collect and use your information only where:
- It’s necessary for the performance of a contract to which you are a party or to take steps prior to entering into a contract.
- It satisfies a legitimate interest not outweighed by your rights.
- You give us consent to do so for a specific purpose.
- We need to comply with a legal obligation.
Retention of Personal Data
We keep your personal information for as long as necessary to provide services, products and fulfill the purposes set out in this policy, unless a longer retention period is required or permitted by law.
We determine the appropriate retention period based on amount, nature, and sensitivity of your personal data, potential risk of harm from unauthorized use or disclosure, purposes for processing it, and whether we can achieve those purposes through other means. After expiry of retention period, your personal data will be deleted.
How We Share Information
We only share your information with others in the ways defined under this policy. We do not sell or rent your personal data to third parties.
We may share the categories of information mentioned above with the following parties:
- Service providers and business partners: Companies that provide services on our behalf like order fulfillment, payment processing, shipping services, customer service, website hosting, and data analytics. They only receive information required to perform their functions but are prohibited from using data for other purposes.
- Advertising partners: Third party advertising companies who collect information about your browsing activities across websites to show you relevant advertisements. This information can include name, address, email, device identifier, browsing behavior, purchase history.
- Legal and regulatory entities: We may disclose information to comply with legal obligations like court orders, subpoenas or warrants. Requests by government authorities and regulators also may require sharing of information.
- During business transitions: If we go through a business transition like merger, acquisition, reorganization, bankruptcy or sale of assets, customer information may be shared or transferred as part of that transition.
Your Privacy Choices and Rights
We offer certain choices about how we communicate with you and what information we collect. You can exercise these choices at any time by contacting us. We will comply with your request to the extent required under applicable law.
- Opting out of marketing communications: You can opt out of marketing related emails by following instructions in the message. You can also contact us to opt out.
- Accessing your information: You can request details about personal information we hold about you under applicable law.
- Correcting your information: If you believe that any personal information about you that we hold is inaccurate or incomplete, you can ask us to correct or supplement it. You can also correct some of this information directly by logging into your account.
- Withdrawing consent: Where you have provided consent for our processing of your personal information, you may withdraw your consent at any time by contacting us.
- Deleting your information: You may request deletion of personal information under certain circumstances, like where the information is no longer necessary to achieve the purposes for which they were collected. We may refuse deletion requests in some circumstances, like when information is required by law.
- Restricting processing: You can ask us to restrict processing of personal information where you believe it is inaccurate, unlawful, no longer needed for the purposes for which it was collected, or pending request for deletion.
- Portability of information: You can ask us to provide a copy of certain personal information that we hold in a commonly used electronic format. You can also request transfer of this information to another entity where technically possible.
- Lodging complaints: You have the right to lodge complaints about our privacy practices with the applicable regulatory authority.
Data Security
We are committed to protecting the security of your personal information. We implement appropriate technical and organizational measures to protect your data from unauthorized or unlawful access, disclosure, alteration, loss, or destruction.
Our website uses SSL encryption to secure transmission of information. Payment transactions are processed by certified PCI DSS compliant payment processors only.
However, no method of transmitting or storing data over the internet is completely secure. We cannot guarantee absolute security of your personal information.
International Data Transfers
We share information globally with companies that help us provide services and communicate with you. So your personal information may be transferred outside of your country to other jurisdictions. Where required under applicable law, we implement appropriate safeguards like standard contractual clauses to authorize such transfers.
Changes to this Policy
We reserve the right to amend this Privacy Policy from time to time to reflect technological advancements, legal and regulatory changes, or changes in our business operations and practices.
If we make any material changes to the way we collect, use or share personal information that affects you, we will notify you of those changes by posting on the Site or sending an email prior to implementing such changes.
Dispute Resolution
If you have any concern about our privacy practices, including the way we have handled your personal information, you can contact our Data Protection Officer by email at [email protected].
We will review and investigate your complaint and try resolving it through good faith discussions. If a dispute cannot be resolved informally, we both agree to resolve it through binding arbitration.
Contact Us
If you have any questions about this Privacy Policy or how we process personal information, please contact us at:
Email: [email protected]
Effective Date: January 1, 2022