Here at Louise Et Cie®, we respect the privacy of our customers and website visitors. This policy outlines how we collect, use, share, and protect personal information. Please read on to learn about our commitment to safeguarding your data.
Collection of Personal Information
We collect information in the following ways:
- Account Registration. When you create an account, we ask for personal details like your name, email address, and phone number. We use this info to create and manage your account.
- Purchases. We collect relevant billing and shipping details when you make purchases on our site. This includes name, credit card number, billing/shipping address, and contact info.
- Newsletters. You can opt-in to receive our emails like promotions, product launches, surveys and more. We collect your email address and preferences to customize content.
- Orders & Returns. We retain data from orders and returns to provide customer service and process refunds.
- Surveys & Contests. Participation in surveys, sweepstakes and contests may require submitting your contact information.
- Website Interactions. We use tracking technologies like cookies to collect data when you interact with our site. This includes your IP address, location, browser type, pages visited and time spent.
We seek to only collect information relevant to providing you excellent service. You have control over the personal details you provide. But without certain information we may be unable to fulfill core functions like shipping orders, processing returns, or providing service.
Use of Personal Information
Data helps us deliver the best shopping experience. We use personal information in the following ways:
- Process orders and returns
- Respond to customer service inquiries
- Send marketing and promotional content if you opt-in
- Improve the shopping experience
- Personalize content and product recommendations
- Notify you of product launches, events and updates
- Run contests, sweepstakes and surveys
- Protect from fraud, spam and security risks
- Perform data analytics to improve our website and offerings
- Comply with legal obligations
We use tracking technologies like cookies to collect data about site interactions and traffic sources. This helps us understand customer behavior, deliver relevant content, monitor site performance, improve navigation, and showcase tailored promotions.
You can control cookie settings in your browser if desired. But blocking them may impact your experience on our site.
We only process personal information for legitimate interests in line with your expectations based on your interactions with us. We will not sell, trade or share your data with third parties except as outlined herein.
Sharing of Personal Information
We may share your personal information with:
- Service providers that help operate our business like fraud prevention, marketing, fulfillment and technology services. We make sure providers comply with data privacy regulations.
- Law enforcement, government and courts to comply with subpoenas, court orders, lawful reporting or legal process requirements.
- Buyers if ownership of Louise Et Cie® changes as result of a merger, acquisition, bankruptcy, dissolution etc.
- Your consent to share information will be expressly requested before we share data with third parties for reasons besides those outlined above.
We do not sell or trade your personal information without your explicit consent. Any third parties who access data are contractually obligated to keep information confidential and secure.
Data Security
We utilize administrative, technical and physical safeguards to protect your personal information. Measures include:
- Encryption of data in transit and at rest
- Access authorization controls
- Multi-factor authentication for cloud data access
- Perimeter defences like firewalls, intrusion prevention/detection
- Vulnerability and penetration testing
- Regular security audits
- Security awareness training
While we strive to protect data, no security controls can fully eliminate risks. We seek to take all reasonable precautions to safeguard your personal information against loss or theft as well as unauthorized access, disclosure, copying, use or modification.
Data Retention
We retain personal information to fulfill business obligations, comply with regulations, resolve disputes, analyze or troubleshoot issues and enforce agreements.
Criteria for retention periods include:
- Legal, accounting or reporting requirements
- Duration of ongoing customer relationship
- Possibility of renewed service engagement
- Need to maintain suppression lists, opt-out preferences etc.
Once personal information is no longer needed, we securely destroy records in line with industry best practices. Print records are shredded while digital files are permanently deleted.
Your Data Privacy Rights
You retain certain rights and control over your personal information. These include rights to:
- Access the personal data we collect about you
- Rectify inaccurate or incomplete information
- Erase personal data in certain circumstances
- Restrict/object to processing in certain circumstances
- Receive your data in a portable format to transfer to another provider
- Complain to the data protection authority
To make a request regarding your personal data, please contact us via email or phone as outlined in the Contact section below. For account holders, you may also update settings or data within your account portal.
We will respond promptly, and no later than legally required deadlines, to address your request or action. To protect privacy, we will authenticate your identity before fulfilling requests. There may be circumstances where we cannot fully comply, such as exceptions for legal record keeping requirements, public task completion or compelling legitimate interests. But we will notify you in such cases.
Child Privacy
Our website is not designed for minors under age 16. We do not intentionally solicit or collect information from children under 16. If we are made aware that a minor’s data was unlawfully collected, we will promptly delete this information. Please contact us if you believe we possess minor data so we can address immediately.
California Resident Rights
If you reside in California, you have specific privacy rights under the California Consumer Privacy Act (CCPA). These include rights to:
- Know what personal data is collected, used, shared or sold
- Access and delete your personal information
- Opt-out of sale of personal information
- Non-discrimination for exercising privacy rights
To make a request, please contact us as outlined in the Contact section below. You must provide required information to verify your Californian residency per legal mandates. There may be circumstances where we cannot fully comply with access or deletion requests, such as legal exemptions for completing transactions, detecting security incidents, complying with other laws or our freedom of speech rights. But we will notify you in these cases.
Policy Changes
We may modify this policy as needed to comply with relevant regulations and evolving business practices. When changes occur, we will update the policy effective date shown at the bottom. For material modifications, we may additionally notify you through email or our website banner.
You affirm this policy each time you interact with our site. But beyond legal necessities, active user notification demonstrates our commitment to full transparency. We encourage reviewing this page periodically for awareness of how we safeguard your privacy.
Contact Us
Thank you for taking the time to understand our privacy policy. We welcome your questions and feedback on these important topics. Please reach out if you have any concerns:
Email: [email protected]
Phone: 1-800-555-1234
Mail: Louise Et Cie Legal Team
123 Shoemaker Way
Los Angeles, CA 90001
We aim for complete customer satisfaction and look forward to assisting you.
This policy was last updated on January 1, 2023.